Gregorio Convertino
Sr User Researcher at Xerox
Email: gconvertino AT gmail DOT com
Twitter: AT gconvertino

Home Page


Conferences & Journals 

  • Presenting a paper at ACM CHI 2014 (Toronto) on a mixed-initiative tool that lets us leverage a Q&A crowd for customer care by Piccardi T. (my intern at XRCE) et al.
  • Co-editor in chief of Journal on Social Media in Organizations (MITRE, USA).
  • Conference/program committees: ACM CSCW 2014, 2013, 2012; ACM CHI 2014, 2013, 2013;  ECSCW 2013; CTS 2014, 2014; CW 2013; ACM Group 2012, 2014.

Recent Publications


    I am senior user researcher at Informatica, a big-data company that is aggressively growing in UX/HCI, information visualization, and sensemaking. Before, I worked as user researcher at the Xerox (Xerox PARC and XRCE). I conduct research in Human-Computer Interaction (HCI), Collaborative and Social Computing, and Information Visualization. Here are my publications, Xerox PARC's publications, or XRCE's page


    In 2013 I joined Informatica as senior user researcher. Previously, I worked for 5 years as user researcher at Xerox Research (2011-2013: Xerox Research Center Europe (XRCE); 2008-2011: Xerox PARC). 2012: contract professor in collaborative and social computing (user research) at the universities of Trento (host: prof. Fabio Casati) and La Sapienza of Rome (host: prof. Tiziana Catarci). 2007-2008: teaching fellow at Penn State's College of IST. 1998-2008: trained and worked at PARC, IBM Research Almaden, Penn State's College of IST, Virginia Tech's Computer Science Department, the ITC-IRST center in Italy, La Sapienza of Rome. In 2002 I was awarded a Fulbright Fellowship. I have a Ph.D. degree in Information Sciences & Technologies from Penn State and M.S. and equivalents of B.S. degrees from La Sapienza University of Rome in Psychology and Computer Science. I co-authored 50+ publications and 9+ patent applications. I have 10+ years of experience in human-computer interaction, UI prototyping and evaluation, collaborative computing, and social computing research. I worked with HCI masters such as John M. Carroll (PhD advisor), Mary Beth Rosson (co-advisor), Ed H. Chi (PARC manager), Peter Pirolli, Antonietta Grasso (XRCE manager), Tom Moran, Daniela Petrelli, and Antonella De Angeli. 


    Over the past 5-6 years, my research has focused on analyzing requirements, prototyping, and systematically evaluating tools for knowledge workers in the enterprise. My recent projects focus on building systems that via novel user interfaces (for desktop, mobile, public displays) support data analytics and visualization (products at Informatica), Q&A for customer care (Q&A tool for customer care at XRCE), large-scale deliberation (Innovation Cockpit at XRCE), knowledge workers' sharing (PARC's Mail2tag and Mail2Wiki) or content management (PARC's FeedWinnower). Prior projects have focused on applications for working groups, information visualizations, and smart mobile applications.
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